The CASTER GROUP

Customer Review for A-1 Self Storage in San Juan Capistrano, CA

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Online customer service satisfaction survey on a mobile phoneAt A-1 Self Storage, we sincerely value your patronage and your thoughts. Our goal is to ensure we provide quality products and the high level of customer service you deserve. We encourage our customers to provide feedback, so we may continue to provide the best experience possible.

Teddi O. recently submitted her “A-1 Story” about her experience at A-1 Self Storage in San Juan Capistrano, CA.

I live in Arizona and visit my daughter frequently. This visit, however, was going to be a longer visit. We planned on doing a number of craft projects together. I decided to pull my cargo trailer to have better access to my supplies. I parked my trailer in my daughter’s apartment parking using her extra parking pass. No problem for the first two weeks. Then I was told that trailers could not be parked there and that I had to move it within 48 hours. I offered to pay for a space, but my offer was rejected.  I planned to return home early. I asked them for an additional 18 hours. I was told that towing had already been scheduled for the 48 hour deadline. Boy, was I unhappy.

I had rented storage once before with A-1, so I headed there [sic], San Juan Capistrano location. Alysa had been pleasant the first time around, but this time she turned a very stressful, unhappy situation into something easy and calm. I drove the trailer home, stored my supplies, and returned to stay even longer. First time around..good. Second time..more so. Would recommend A-1 again and again.

We’re so glad to hear that we were able to help, Teddi. Thank you for sharing your story with us!

Do you have a great customer service experience story you would love to share? Let us hear it! Tell us your “A-1 Story” and if we post your submission on our blog, we’ll give you one month FREE rent!

Please submit your entry via email to: marketing@a1storage.com.

Note: One entry will be selected per month. Free rent limited to one month and on one storage unit only. Offer has no cash value and is non-refundable.

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Customer Review for A-1 Self Storage San Jose Senter Rd.

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Woman looking up and choose five stars rating in feedbackAt A-1 Self Storage we are committed to fulfilling our customers’ needs. We strive to ensure that we provide quality products and the level of customer service you deserve. We encourage our customers to provide feedback, so we may continue to provide the best experience possible!

Lyn R. recently submitted her “A-1 Story” about her experience at our A-1 Self Storage – Senter Road location in San Jose, CA. Here’s what she had to share:

“I want to thank the staff at A-1 for their kindness to me when I came to rent my storage unit. I needed to move after experiencing domestic abuse for many years and struggled to find a unit that was not only safe and clean, but also affordable. My neighbors on Next Door recommended your company and I double-checked on Yelp. After I saw all the 5 stars, I found the website easy to use and got a friendly confirmation call from one of your associates. In the office, I was greeted with incredible friendliness and the best manners ever! Your units are so clean, secure, and the landscaping is top-notch. Thank you for making a difficult situation much easier. I am definitely recommending you to everyone! “

You’re welcome, Lyn. We understand that renting a storage unit can happen during difficult times, and we want to ensure the process is as easy as possible. We’re so glad to hear that we were able to help. Thank you for sharing your story.

Do you have a great customer service experience story you would love to share? Let us hear it! Tell us your “A-1 Story” and if we post your submission on our blog, we’ll give you one month FREE rent!

Please submit your entry via email to: marketing@a1storage.com.

Note:  One entry will be selected per month. Free rent limited to one month and on one storage unit only. Offer has no cash value and is non-refundable.

 

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Customer Review for A-1 Self Storage in Alhambra, CA

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Woman chosing 5 star ratingAt A-1 Self Storage we value your feedback! Our goal is to ensure we provide quality products and the level of superior customer service you deserve. Customer reviews help us ensure we’re offering the absolutely best experience possible.

Liz M. recently submitted her “A-1 Story” about her experience at A-1 Self Storage in Alhambra, CA.

“My hubby passed away in March and my children and I agreed that I must move out and live with one of them.  After 40 yrs married I faced renting s storage for the first time. A1 Storage had the most sweet staff, clean and safe, organized and welcoming.  I’m so blessed to know that not only was my husband laid to rest and is at peace, I too have peace knowing that I found the best storage in town.  Thank you A1 Storage. God bless the staff and owners.” 

We understand that renting a storage unit can happen during difficult times, and we strive to make the process as easy as possible. We’re so glad to hear that we were able to help, Liz. Thank you for sharing your story.

Do you have a great customer service experience story you would love to share? Let us hear it! Tell us your “A-1 Story” and if we post your submission on our blog, we’ll give you one month FREE rent!

Please submit your entry via email to: marketing@a1storage.com

Note:  One entry will be selected per month. Free rent limited to one month and on one storage unit only. Offer has no cash value and is non-refundable.

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Customer Review A -1 Self Storage in Concord, CA

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At A-1 Self Storage, we sincerely value your patronage and your thoughts. Our goal is to ensure we provide quality products and the high level of customer service you expect. We encourage our customers to provide feedback, so we may continue to provide the best experience possible.

When Barbara H. submitted her “A-1 Story” last month, we knew we had another winner! Here is the story she shared about her experience at A-1 Self Storage in Concord, CA:

” A-1’s attention to detail with respect to customer service is outstanding and was the most important factor in my decision to rent an A-1 unit.  Finding the right storage store was very important to me because that is where my possessions will be “living”.  After a rigorous comparison of four local storage facilities all within 5 minutes of each other, A-1 was the undisputable winner.  Customer service is top notch and provided by the most welcome, professional and efficient manager, Mark.  He was absolutely committed to my finding exactly the right size and affordable cost for my particular needs.  After completing the paperwork and purchasing a circular lock, Mark walked me to my new storage unit, watched while I practiced unlocking and unlocking the unit, showed me how to enter my code number at the gate, and assured me that he would be available for assistance should I need it.  One thing that really impressed me was the cleanliness of the entire property.  The nature of my work requires frequent visits to my storage unit and it is clear that the whole facility is very well maintained.  For interior units, the hallways are unobstructed and automatically and brightly lit by sensors.  There are also safety mechanisms that detect unauthorized entry.  Moreover, in addition to the convenience of elevators and flat dollies for transporting storage items, A-1 also will provide a free truck to unit renters when needed.  The main office of my local A-1 is immaculate and customer friendly with complementary pens, assorted candies, water cooler, and chairs as well as a very attractively displayed array of products for both moving and storage.  From my first inquiry by phone to my current frequent usage of my unit, the entire experience has been welcoming, convenient and completely stress free.  Based on my experience, I would not rent a unit anywhere other than A-1.”

Thank you so much for sharing your experience with us, Barbara !

Why do you use A-1 Self Storage? Is it the stellar staff, or the cleanliness of our store? Is the location hard to beat? Tell us your “A-1 Story” and if we post your submission on our blog, we’ll give you one month FREE rent!*

Please submit your entry via email to: marketing@a1storage.com.

*Note: One entry will be selected per month. Free rent limited to one month, and on one storage unit only. Offer has no cash value and is nonrefundable.

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Customer Review for A-1 Self Storage Anaheim, CA

Beautiful woman looking up and choose five stars rating in feedback

Woman chosing 5 star ratingAt A-1 Self Storage we are committed to fulfilling our customers needs. We sincerely value your feedback. Our goal that we strive for is to ensure we provide quality of products and the high level of customer service. Customer reviews help us reassure we’re offering the best experience possible.

Gwen S. recently submitted her story about moving in at A-1 Self Storage in Anaheim, CA. We were so happy to hear she had such a great experience during her recent move!

“You have great service, very caring and attentive. The person who helped me was outstanding. Todd showed me several storage spaces and discussed with me the best choices. He also helped me with other packing needs that I needed to pick-up for my move. He helped me from start to finish without being interrupted. I definitely recommend this location to all. Thank you again.”

Thank you so much for sharing your experience with us, Gwen!

Why do you use A-1 Self Storage? Is it the stellar staff, or the cleanliness of our store? Is the location hard to beat? Tell us your “A-1 Story” and if we post your submission on our blog, we’ll give you one month FREE rent!

Please submit your entry via email to: marketing@a1storage.com.

Note: One entry will be selected per month. Free rent limited to one month and on one storage unit only. Offer has no cash value and is non-refundable.

Continue Reading

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