The CASTER GROUP

Archive for August, 2016

Now Hiring! Full-Time Manager Trainee for East County – San Diego Location

Tips: Asking the right Questions | A-1 Self Storage

A-1 Self Storage Associate assisting male customer with boxesA-1 Self Storage is looking for a full-time MANAGER TRAINEE for one of our East County San Diego area self storage facilities. The ideal candidate must be enthusiastic, outgoing, highly motivated, great at customer service and have a strong retail sales background. This position involves providing superior customer service in-person and over the telephone. It also includes ensuring the property is clean, well-maintained and meets company standards. All positions require some janitorial duties and weekend scheduling.

A-1 Self Storage currently owns and operates 51 self storage facilities throughout California & Texas. A-1 Self Storage is a 60 year old family-owned company headquartered in San Diego, and is one of California’s premier self storage companies.

WE OFFER YOU THE FOLLOWING:

  • Full-Time – up to 40 hours per week schedule
  • Competitive Hourly Pay – commensurate with experience
  • Bonus Incentives-Award Recognition Programs
  • Medical, Dental & Vision Benefits
  • 401K Program w/Employer Matching
  • Paid Vacation & Holidays
  • No Late Night Shifts! Store Hours: Mon-Fri 9-6 & Sat – Sun 9-5
  • Company Shirts Are Provided – Wear Your Own Jeans & Sneakers to Work!

JOB REQUIREMENTS:

  • High school diploma or equivalent
  • Must be able to work weekends
  • Excellent customer service skills in-person and on the telephone
  • At least 1-2 years of retail sales experience required
  • Must be willing and able to perform routine janitorial duties
  • Excellent verbal and written communication skills
  • Must be detail oriented, have great organizational & multi-tasking skills
  • Must be a team player, yet able to work independently with minimal supervision
  • Computer literate w/ basic proficiency in MS Word, Excel and Outlook
  • Must have valid driver’s license, reliable transportation, car insurance coverage & clean DMV record
  • Must be able to successfully pass alcohol/drug screening & background check
  • Must be available to work 40 hours per week, any day of the week without restrictions, all positions require weekend work

Only local candidates who meet the above qualifications will be considered for this Manager Trainee position. Please do not apply if you do not meet all qualifications.

*** No phone calls about this position, please.

How to Apply:

E-mail jobs@a1storage.com. Resumes must be submitted in PDF or Word format only for consideration of this position. Only apply if you meet our qualifications and are available 7 days per week. Be sure to include your email address on resume!

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Customer Review for A-1 Self Storage in San Juan Capistrano, CA

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Online customer service satisfaction survey on a mobile phoneAt A-1 Self Storage, we sincerely value your patronage and your thoughts. Our goal is to ensure we provide quality products and the high level of customer service you deserve. We encourage our customers to provide feedback, so we may continue to provide the best experience possible.

Teddi O. recently submitted her “A-1 Story” about her experience at A-1 Self Storage in San Juan Capistrano, CA.

I live in Arizona and visit my daughter frequently. This visit, however, was going to be a longer visit. We planned on doing a number of craft projects together. I decided to pull my cargo trailer to have better access to my supplies. I parked my trailer in my daughter’s apartment parking using her extra parking pass. No problem for the first two weeks. Then I was told that trailers could not be parked there and that I had to move it within 48 hours. I offered to pay for a space, but my offer was rejected.  I planned to return home early. I asked them for an additional 18 hours. I was told that towing had already been scheduled for the 48 hour deadline. Boy, was I unhappy.

I had rented storage once before with A-1, so I headed there [sic], San Juan Capistrano location. Alysa had been pleasant the first time around, but this time she turned a very stressful, unhappy situation into something easy and calm. I drove the trailer home, stored my supplies, and returned to stay even longer. First time around..good. Second time..more so. Would recommend A-1 again and again.

We’re so glad to hear that we were able to help, Teddi. Thank you for sharing your story with us!

Do you have a great customer service experience story you would love to share? Let us hear it! Tell us your “A-1 Story” and if we post your submission on our blog, we’ll give you one month FREE rent!

Please submit your entry via email to: marketing@a1storage.com.

Note: One entry will be selected per month. Free rent limited to one month and on one storage unit only. Offer has no cash value and is non-refundable.

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How to Move Out of Your Storage Unit

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A-1-Self-Storage-Summer-Storage-Tips-300x266Is it time to say goodbye? Do you have your move scheduled, but you’re not sure what to do next? We’re here to help! Follow these easy steps to help make the process of moving out of your storage unit as smooth as possible.

  • Notify Us of Your Move Ahead of Time.For your convenience, our contracts are month to month. Please be sure to let us know you’re leaving in advance. We recommend giving notice prior to paying your next month’s rent. This will help you save money, so you aren’t paying for more days than you are using as we do not offer refunds. If you happen to change your mind, or need a few extra days, just let us know!
  • Empty Your Space.Clear everything out of your storage unit so that we can close out your account. If you find something that you can no longer use, consider donating it to Serving Hands International to give it a new life.
  • Clean Your Storage Unit. Help us make the next customer’s stay a great experience just like yours.Sweep out your unit and clean up any spills.
  • Remove Your Lock. The lock on your storage unit belongs to you, so don’t forget to take it with you! You can use it again if you need to rent with us in the future. Because you have the only keys, if you leave your lock on, the space is still occupied by you even when it’s empty.
  • Fill Out a Vacate Form. After you’ve moved out, stop by the office and fill out a quick Vacate Form. It’s quick & painless, we promise!
  • Tell Us How We Did. Our goal is to make each customer’s stay convenient, safe, and enjoyable. If we have accomplished this, please let us know by writing a review! Ask an Associate for more details.
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Looking for Part-Time Work? Join our Sales Center Team!

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CSR v2We are currently seeking a part-time Customer Service Representative for our Sales Center in Mission Valley. The position involves handling inbound telephone sales calls, consulting, booking reservations, accepting credit card payments, and providing superior customer service. Other duties include handling online inquiries & reservations via e-mail and “live” chat, assisting our rental/payment kiosk customers remotely, meeting individual & team sales goals, and maintaining accurate records. The ideal candidate must be highly motivated, detail oriented with great organizational & multi-tasking skills.

A-1 Self Storage currently owns and operates 51 self storage facilities throughout California & Texas.  A-1 Self Storage is a 50 year old family owned company headquartered in San Diego, and is one of California’s premier self storage companies.

  • Candidates must have flexibility in availability and scheduling; able to work various shifts, including evenings, weekends and holidays. Schedule subject to change.
  • This part-time position offers 20 – 25 hours per week
  • Sales Center Hours: Mon-Fri 7:30 am-7 pm, Sat 8 am-6 pm & Sun 9 am-5 pm

Job Requirements:

  • High school degree or equivalent
  • At least 6 months of telephone sales experience required, preferably in a Call Center environment
  • Previous hotel or car rental reservations experience very helpful, but not required
  • Excellent telephone sales and customer service skills
  • Excellent verbal and written communication skills
  • Computer literate w/ basic proficiency in MS Word, Excel & Outlook
  • Good typing skills (must have the competency to participate in “live” online chats)
  • Must be a team player, yet able to work independently with minimal supervision
  • Must be able to pass alcohol/drug screening and thorough background check
  • Bilingual Spanish a plus

We offer competitive hourly pay commensurate with experience + bonus incentives.

Qualified applicants should apply be sending a resume to jobs@a1storage.com. All resumes must be in Word or PDF format only and must include employment history (full dates, months and years of employment for each employer listed).

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Do You Need Climate Controlled Storage?

Regulator climate control. Vector image.

Regulator climate control. Vector image.Climate control storage units are extremely handy when it comes to storing your furniture, antiques, musical instruments, or any fine art. Climate controlled storage units keep items in a constant set temperature. If you are going to be placing valuable items in storage, you will want to consider a climate controlled unit.

  • Furniture – Wooden and leather furniture are sensitive to extreme climates and will want to be stored in climate controlled units. Wooden furniture (bed frames, tables, chairs, dressers, and more ) can be damaged when it is exposed to too much moisture.
  • Appliances – Your household appliances including washers, dryers, microwaves, refrigerator all need climate control storage. Climate control protects electronic parts from cracking and rusting,
  • Musical Instruments-  Musical instruments are very delicate and need to be handled with great especially if storing for a long period of time. Humidity can dry out wood instruments such as guitars ans pianos. Climate control will reduce moisture and help eliminate dust which will preserve your musical instruments.
  • Photography & Artwork – When storing photos climate control is a must. If temperatures get too hot and humid and photos are stacked on top of one another, the prints can start to blend together.

Properly storing your items during the warm summer months will help protect your items from the heat. Climate control is offered at select A-1 Self Storage locations. Check with your facility to confirm.

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